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A pre order item is any item that is purchased upfront, but shipped at a later date. The expected dispatch date is displayed on the product page. Any updates to this expected dispatch date will be communicated via email, to the email address you have
Sign up to our newsletter to receive 10% off your first order!. We are also able to provide a bespoke service on many of our products including fabrics, table linen and crockery for Trade customers. To apply for a Mrs. Alice Trade Account and benefit
Our discount codes cannot be used in conjunction with any other offers. When purchasing sale items, our prices have already been reduced and so further discounts will not be available. If you believe your discount code should still be working, please
If you have a gift card or discount code, this can be entered at the checkout and will be applied to your order if eligible. Our discount codes cannot be used in conjunction with sale items or any other offers.
If you forgot to apply your discount code at the checkout, please contact us as soon as possible. Depending on the status of your order, our team may be able to apply this retrospectively for you.
We apologise for any inconvenience caused by delayed items. If an item in your order is delayed, by default, we will ship your entire order once the delayed item becomes available. You will be notified when the item is back in stock and ready to be d
We understand that occasionally you may need to make adjustments to your order after it's been placed. Our system is designed to process orders efficiently and accurately, and once an order is placed it enters our fulfillment process immediately to e
If you would like to cancel your order, please contact us as soon as possible with your order number. If you have already received a shipping confirmation or your order has been delivered, please follow our Returns Process to return any unwanted item
If you are missing any items from your order, please double check your tracking link and packing slip to ensure that the items are not marked as ‘to follow’, as it may be that your order has been split into multiple boxes. It is also possible that an
If you have received a damaged or broken item within your order, please notify us by sending a photograph of the item, along with your order number within 7 days of delivery to arrange a replacement or refund.
If you have received the wrong item within your order, please contact us with your order number and a picture of the item you have received, to arrange for the correct item to be sent to you, and have the incorrect item collected.