Orders & Payments

Already placed your order? Find answers to your questions here

What is a pre order item?

A pre order item is any item that is purchased upfront, but shipped at a later date. The expected dispatch date is displayed on the product page. Any updates to this expected dispatch date will be communicated via email, to the email address you have

Do you offer any discount codes?

Sign up to our newsletter to receive 10% off your first order! You can find the link at the bottom of our homepage. We are also able to provide a bespoke service on some of our products including fabrics and table linen for Trade customers. To apply

My discount code is not working

Our discount codes cannot be used in conjunction with any other offers. When purchasing sale items, our prices have already been reduced and so further discounts will not be available. If you believe your discount code should still be working, please

Can I pay with a gift card?

If you have a gift card or discount code, this can be entered at the checkout and will be applied to your order if eligible. Our discount codes cannot be used in conjunction with sale items or any other offers.

I forgot to add my discount code, but already made a purchase

If you forgot to apply your discount code at the checkout, please contact us as soon as possible. Depending on the status of your order, our team may be able to apply this retrospectively for you.

What happens if one of the items I've ordered is delayed?

We apologise for any inconvenience caused by delayed items. If an item in your order is delayed, by default, we will ship your entire order once the delayed item becomes available. You will be notified when the item is back in stock and ready to be d

Can I change my order?

We understand that occasionally you may need to make adjustments to your order after it's been placed. Our system is designed to process orders efficiently and accurately, and once an order is placed it enters our fulfilment process immediately to en

Can I cancel my order?

Our system is designed to process orders efficiently and accurately, and once an order is placed it enters our fulfillment process immediately to ensure timely delivery. If you would like to cancel your order, please contact us as soon as possible wi

One of my items is missing

If you are missing any items from your order, please double check your tracking link, as it may be that your order has been split into multiple boxes. It is also possible that an item within your order is a pre order item, and due to follow at a late

I have received a damaged or broken item

If you have received a damaged or broken item within your delivery, please notify us by sending us a photograph of the item along with your order number, within 7 days of delivery to arrange a replacement or a refund.

I have received the wrong item

If you have received the wrong item within your order, please contact us with your order number and a picture of the item you have received, to arrange for the correct item to be sent to you, and have the incorrect item collected.