Leave us a message and we'll get back to you as soon as possible.

If you cannot find the answer to your question in our Help Centre, please use this form to get in touch with our Customer Care team.

Decorations

Lighting

Tableware

Table Linen

Home Decor

Mrs. Alice

<span id="isPasted" style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have received a damaged or broken<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(255, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">item within your order, please&#xA0;<a href="https://mrs-alice-help-centre.gorgias.help/en-US/contact">notify us</a> by sending a photograph of the item, along with your order number within 7 days of delivery to arrange a replacement or refund.

If you have received a damaged or broken item within your order, please notify us by sending a photograph of the item, along with your order number within 7 days of delivery to arrange a replacement or refund.

I have received a damaged or broken item

Orders & Payments

About Us

Who is Mrs. Alice?

What is a Tablescape?

What's New at Mrs. Alice?

What are the Best Seller's at Mrs. Alice?

What are Alice's Top Tips for Table Laying?

About Mrs. Alice

How do I care for my tablecloths and linen?

How do I care for my rattan?

How do I care for my lighting?

How do I care for my boxwoods?

How do I care for my glassware and crockery?

How do I care for my candleware?

How do I care for my fabric?

Care Guides

Do you offer worldwide shipping?

How much does shipping cost?

When will my order be dispatched?

How long does delivery take?

Can I track my delivery?

My order shows as delivered, but I do not have it.

Shipping & Tracking

What is a pre order item?

Do you offer any discount codes?

My discount code is not working

Can I pay with a gift card?

I forgot to add my discount code, but already made a purchase

What happens if one of the items I've ordered is delayed?

Can I change my order?

Can I cancel my order?

One of my items is missing

I have received the wrong item

What is your returns policy?

How do I return an item?

Are returns free?

How long do I have to return an item?

When will I receive my refund?

Returns

How do I order a gift card?

Do you offer trade accounts?

Do you offer fabric and wallpaper samples?

What methods of payment do you accept?

Can I personalise my items?

Can I have more details about your fabrics?

What type of fittings do your lampshades use?

Other

I have received a damaged or broken itemUpdated a year ago