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Decorations

Lighting

Tableware

Table Linen

Home Decor

Mrs. Alice

<div><span style="font-family: Merriweather; font-size: 16px; color: rgb(0, 0, 0);"><span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you have received a damaged or broken item within your delivery, please </span></span><span style="font-family: Merriweather; font-size: 16px; color: rgb(0, 0, 0);"><span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://mrs-alice-help-centre.gorgias.help/en-US/ssp/login" class="fr-green">notify us</a></span></span><span style="font-family: Merriweather; font-size: 16px; color: rgb(0, 0, 0);"><span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> by sending us a photograph of the item along with your order number, within 7 days of delivery to arrange a replacement or a refund.&#xA0;</span></span></div><div><br></div>

If you have received a damaged or broken item within your delivery, please notify us by sending us a photograph of the item along with your order number, within 7 days of delivery to arrange a replacement or a refund.

I have received a damaged or broken item

Orders & Payments

About Us

Who is Mrs. Alice?

What is a Tablescape?

What's New at Mrs. Alice?

What are the Best Seller's at Mrs. Alice?

What are Alice's Top Tips for Table Laying?

About Mrs. Alice

How do I care for my tablecloths, napkins and placemats?

How do I care for my rattan items?

How do I care for my rechargeable lamps?

How do I care for my boxwoods?

How do I care for my glassware and crockery?

How do I care for my candle holders?

How do I care for my fabric?

Care Guides

Where will my order ship from?

Do you offer worldwide shipping?

How long does delivery take?

How much does shipping cost?

When will my order be dispatched?

Can I track my delivery?

I haven't received a shipping confirmation email yet

My order shows as delivered, but I do not have it

What should I do if my parcel is stolen after delivery?

Shipping & Tracking

What is a pre order item?

Do you offer any discount codes?

My discount code is not working

Can I pay with a gift card?

I forgot to add my discount code, but already made a purchase

What happens if one of the items I've ordered is delayed?

Can I change my order?

Can I cancel my order?

One of my items is missing

I have received the wrong item

What is your returns policy?

How do I return an item?

Are returns free?

How long do I have to return an item?

When will I receive my refund?

Returns

Can I personalise my items?

How do I order a gift card?

Do you offer trade accounts?

How do I place a trade order?

Do you offer fabric and wallpaper samples?

Can I have more details about your fabrics?

What methods of payment do you accept?

What type of fittings do your lampshades use?

How do I install my wall lighting?

Other

I have received a damaged or broken itemUpdated 2 months ago