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Decorations

Lighting

Tableware

Table Linen

Home Decor

Mrs. Alice

Explore Mrs. Alice's Help Center and get answers to questions about our products, services, and more. 

Mrs. Alice Help Centre 

About Us

Who is Mrs. Alice?

What is a Tablescape?

What's New at Mrs. Alice?

What are the Best Seller's at Mrs. Alice?

What are Alice's Top Tips for Table Laying?

About Mrs. Alice

How do I care for my tablecloths and linen?

How do I care for my rattan?

How do I care for my lighting?

How do I care for my boxwoods?

How do I care for my glassware and crockery?

How do I care for my candleware?

How do I care for my fabric?

Care Guides

Do you offer worldwide shipping?

How much does shipping cost?

When will my order be dispatched?

How long does delivery take?

Can I track my delivery?

My order shows as delivered, but I do not have it.

Shipping & Tracking

What is a pre order item?

Do you offer any discount codes?

My discount code is not working

Can I pay with a gift card?

I forgot to add my discount code, but already made a purchase

What happens if one of the items I've ordered is delayed?

Can I change my order?

Can I cancel my order?

One of my items is missing

I have received a damaged or broken item

I have received the wrong item

Orders & Payments

What is your returns policy?

How do I return an item?

Are returns free?

How long do I have to return an item?

When will I receive my refund?

Returns

How do I order a gift card?

Do you offer trade accounts?

Do you offer fabric and wallpaper samples?

What methods of payment do you accept?

Can I personalise my items?

Can I have more details about your fabrics?

What type of fittings do your lampshades use?

Other

How best to care for your Mrs Alice items

Find answers to common delivery questions here

Already placed your order? Find answers to your questions here

For information on returning your Mrs Alice items