We always aim to make sure our customers love our products, but if you do need to return an order, we’re happy to help. Please visit our Returns Portal to begin this process. Once your items are received at our warehouse, your refund will be applied

<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We always aim to make sure our customers love our products, but if you do need to return an order, we&#x2019;re happy to help. Please visit our&#xA0;<a href="https://www.mrsalice.com/policies/refund-policy" style="text-decoration:none;"><span style="font-family: &quot;EB Garamond&quot;, serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: underline; text-decoration-skip-ink: none; vertical-align: baseline; white-space: pre-wrap;">Returns Portal</a><span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to begin this process.&#xA0; <span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once your items are received at our warehouse, your refund will be applied to the original credit or debit card on which the order was placed.&#xA0; <span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please note:<ul><li style="color: rgb(0, 0, 0); font-size: 16px;"><span style="font-family: &quot;EB Garamond&quot;, serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Goods must be in their original packaging and in perfect, resalable condition.</li><li dir="ltr" style="line-height: 1.38; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; color: rgb(0, 0, 0); font-size: 16px;"><span style="font-family: &quot;EB Garamond&quot;, serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If 14 days have gone by since your purchase, unfortunately we can&#x2019;t offer you a refund or an exchange.</li><li dir="ltr" style="line-height: 1.38; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; color: rgb(0, 0, 0); font-size: 16px;"><span style="font-family: &quot;EB Garamond&quot;, serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Customers must notify us by requesting a refund within 14 days of receiving an order (7 days in the case of any items which have arrived damaged).&#xA0;</li><li dir="ltr" style="line-height: 1.38; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; color: rgb(0, 0, 0); font-size: 16px;"><span style="font-family: &quot;EB Garamond&quot;, serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Customers are responsible for the shipping costs for returning their items.&#xA0;</li><li dir="ltr" style="line-height: 1.38; background-color: rgb(255, 255, 255); margin-top: 0pt; margin-bottom: 0pt; color: rgb(0, 0, 0); font-size: 16px;"><span style="font-family: &quot;EB Garamond&quot;, serif; background-color: rgb(255, 255, 255); font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Any personalised items, antiques and sale items are final sale and sadly we cannot process refunds or exchanges for these.</li></ul>

How do I return an item?

For any returns, please submit your request within 30 days of receiving your order. In the case of damaged or faulty items, please notify us and provide a photograph within 7 days of receiving your order.

<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">For any returns, please <a href="https://www.mrsalice.com/policies/refund-policy">submit your request&#xA0;</a>within 30 days of receiving your order.&#xA0;<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">In the case of damaged or faulty items, please <a href="https://mrs-alice-help-centre.gorgias.help/en-US/contact">notify us</a> and provide a photograph within 7 days of receiving your order.

How long do I have to return an item?

Please post any returns to:. Mrs Alice Returns. Unit 4, Axis Park. Manasty Road. Orton Southgate. PE2 6UP. United Kingdom

<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Please post any returns to: <span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; &#xA0;&#xA0;&#xA0; &#xA0;&#xA0;Mrs Alice Returns<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; &#xA0;&#xA0;&#xA0; &#xA0;&#xA0;Unit 4, Axis Park<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; &#xA0;&#xA0;&#xA0; &#xA0;&#xA0;Manasty Road&#xA0; &#xA0;&#xA0;<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; &#xA0;&#xA0;&#xA0; &#xA0;&#xA0;Orton Southgate<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; &#xA0;&#xA0;&#xA0; &#xA0;&#xA0;PE2 6UP&#xA0;<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0; &#xA0;&#xA0;&#xA0; &#xA0;&#xA0;United Kingdom

What address should I return items to?

We aim to process returns on the same day that items are received. However please note that during peak periods, it may take up to 14 days to process your refund. Once processed it will take between 2 and 5 days for the balance to be returned to your

<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">We aim to process returns on the same day that items are received.&#xA0;<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">However please note that during peak periods, it may take up to 14 days to process your refund.<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">Once processed it will take between 2 and 5 days for the balance to be returned to your original payment method, depending on your bank.

When will I get my refund?

Leave us a message and we'll get back to you as soon as possible.

If you cannot find the answer to your question in our Help Centre, please use this form to get in touch with our Customer Care team.