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Find answers to common delivery questions here
UK and EU orders will be dispatched from our warehouse in Cambridgeshire. For US customers, orders will be shipped from our warehouse in the US. Please note that larger items, including furniture, may still be dispatched from our UK location. As a re
We ship all over the world!. Shipping costs will apply, and are added at the checkout once you've entered your complete address. For more details on shipping, click here.
For UK orders we use DPD Express, and your order will be delivered in 1-2 days after leaving our warehouse. US orders will be delivered by DHL Express or FedEx within 2-4 days of leaving us. Please note, whilst we increase our product categories in o
Our shipping costs will depend on your shipping address and the contents of your basket. Please enter your full shipping address at the checkout to see your shipping options.
We strive to process and dispatch all orders as swiftly as possible, typically within two working days. If your order contains a pre order item, the expected dispatch date is displayed on the product page. By default, we will ship your entire order a
Once your order has been dispatched, you will receive a shipping confirmation email. This email will contain your tracking number to be able to view the status of your delivery.
If you haven't received a shipment confirmation for your order yet, we recommend checking your email's spam or junk folder first. If you have not received a shipping confirmation, this would indicate the presence of a pre-order item within your order
If your order is showing as "delivered" but you haven't received it, we recommend checking with neighbours or in any designated 'safe places' around your address where the parcel might have been left. Additionally, be sure to review your mailbox or e
Once your order has been delivered to the address provided at checkout, we are unfortunately unable to accept responsibility for any loss or theft that may occur thereafter. If you believe your parcel has been stolen, we recommend contacting your loc