My order shows as delivered, but I do not have it.Updated a year ago

If your order is showing as "delivered" but you haven't received it, we recommend checking with neighbours or in any designated 'safe places' around your address where the parcel might have been left. Additionally, be sure to review your mailbox or email inbox for any attempted delivery notifications which typically include instructions for arranging a redelivery. Should the parcel remain elusive after these efforts, we advise reaching out to the courier directly with your tracking information as they will have the most up to date information regarding your parcel. 

If despite these measures you are still unable to locate your parcel, please contact us with you order number for additional support.