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If you cannot find the answer to your question in our Help Centre, please use this form to get in touch with our Customer Care team. Please note we are currently closed for the Easter Bank Holiday weekend, we will respond to your query on Tuesday 22nd April.

Decorations

Lighting

Tableware

Table Linen

Home Decor

Mrs. Alice

<p><span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you haven&apos;t received a shipment confirmation for your order yet, we recommend checking your email&apos;s spam or junk folder first. If you have not received a shipping confirmation, this would indicate the presence of a pre-order item within your order. You can find any expected shipping dates within your order confirmation and on the product page.</span></p>

If you haven't received a shipment confirmation for your order yet, we recommend checking your email's spam or junk folder first. If you have not received a shipping confirmation, this would indicate the presence of a pre-order item within your order

I haven't received a shipping confirmation email yet

Shipping & Tracking

About Us

Who is Mrs. Alice?

What is a Tablescape?

What's New at Mrs. Alice?

What are the Best Seller's at Mrs. Alice?

What are Alice's Top Tips for Table Laying?

About Mrs. Alice

How do I care for my tablecloths, napkins and placemats?

How do I care for my rattan items?

How do I care for my rechargeable lamps?

How do I care for my boxwoods?

How do I care for my glassware and crockery?

How do I care for my candle holders?

How do I care for my fabric?

Care Guides

Where will my order ship from?

Do you offer worldwide shipping?

How long does delivery take?

How much does shipping cost?

When will my order be dispatched?

Can I track my delivery?

My order shows as delivered, but I do not have it

What should I do if my parcel is stolen after delivery?

What is a pre order item?

Do you offer any discount codes?

My discount code is not working

Can I pay with a gift card?

I forgot to add my discount code, but already made a purchase

What happens if one of the items I've ordered is delayed?

Can I change my order?

Can I cancel my order?

One of my items is missing

I have received a damaged or broken item

I have received the wrong item

Orders & Payments

What is your returns policy?

How do I return an item?

Are returns free?

How long do I have to return an item?

When will I receive my refund?

Returns

Can I personalise my items?

How do I order a gift card?

Do you offer trade accounts?

How do I place a trade order?

Do you offer fabric and wallpaper samples?

Can I have more details about your fabrics?

What methods of payment do you accept?

What type of fittings do your lampshades use?

Other

I haven't received a shipping confirmation email yetUpdated 20 days ago