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Decorations

Lighting

Tableware

Table Linen

Home Decor

Mrs. Alice

<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">If you would like to cancel your order, please<span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;EB Garamond&quot;, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;">&#xA0;<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><span id="isPasted" style="color: rgb(0, 0, 0); font-family: &quot;EB Garamond&quot;, serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: pre-wrap; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; display: inline !important; float: none;"><a href="https://mrs-alice-help-centre.gorgias.help/en-US/contact">contact us</a><span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"> as soon as possible with your order number. If you have already received a shipping confirmation or your order has been delivered, please follow our&#xA0;<span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(124, 157, 109); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;"><a href="https://www.mrsalice.com/policies/refund-policy">Returns Process</a><span style="font-size: 16px; font-family: &quot;EB Garamond&quot;, serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;">&#xA0;to return any unwanted items.

If you would like to cancel your order, please contact us as soon as possible with your order number. If you have already received a shipping confirmation or your order has been delivered, please follow our Returns Process to return any unwanted item

Can I cancel my order?

Orders & Payments

About Us

Who is Mrs. Alice?

What is a Tablescape?

What's New at Mrs. Alice?

What are the Best Seller's at Mrs. Alice?

What are Alice's Top Tips for Table Laying?

About Mrs. Alice

How do I care for my tablecloths and linen?

How do I care for my rattan?

How do I care for my lighting?

How do I care for my boxwoods?

How do I care for my glassware and crockery?

How do I care for my candleware?

How do I care for my fabric?

Care Guides

Do you offer worldwide shipping?

How much does shipping cost?

When will my order be dispatched?

How long does delivery take?

Can I track my delivery?

My order shows as delivered, but I do not have it.

Shipping & Tracking

What is a pre order item?

Do you offer any discount codes?

My discount code is not working

Can I pay with a gift card?

I forgot to add my discount code, but already made a purchase

What happens if one of the items I've ordered is delayed?

Can I change my order?

One of my items is missing

I have received a damaged or broken item

I have received the wrong item

What is your returns policy?

How do I return an item?

Are returns free?

How long do I have to return an item?

When will I receive my refund?

Returns

How do I order a gift card?

Do you offer trade accounts?

Do you offer fabric and wallpaper samples?

What methods of payment do you accept?

Can I personalise my items?

Can I have more details about your fabrics?

What type of fittings do your lampshades use?

Other

Can I cancel my order?Updated a year ago